Something not working or looking suspicious?
Use the existing Suuq report form. You must be signed in to submit it.
Open report form →HELP & SUPPORT
How can we help?
Short answers and direct routes to the right place in Suuq.
Getting started
The essentials you need to use Suuq.
How does LiveSuuq work?＋
Browse approved listings, contact the seller, then agree directly on the meeting, payment and item exchange. Suuq does not process payments.
How do I create an account?＋
Return to the marketplace, choose Sign in, then Create account. Verify your email to send messages and create listings.
How do I find a listing?＋
Use marketplace search or open Categories. Public results show approved listings only.
How do I create a listing?＋
Sign in and choose Sell. Add accurate details and photos; the listing remains under review until it is approved.
Buying
Contact the seller and arrange a careful purchase.
How do I contact a seller and ask about an item?＋
Open the listing. Once signed in, use Chat with seller or the phone number when one is available. Ask about condition, ownership and defects before meeting.
How do I arrange a purchase?＋
The buyer and seller agree directly on price, meeting and payment. Inspect the item before paying and never send money under pressure.
How can I buy more safely?＋
Meet in public, test the item and never share passwords or verification codes. Read the Safety centre for more practical guidance.
Selling
Manage your listing and buyer conversations.
How do I edit a listing?＋
Open My listings in your account and choose Edit. If changes were requested, correct the details or photos and submit it for review again.
How do I communicate with buyers?＋
Open Messages to see your conversations. Each conversation stays connected to the listing where it started.
Messaging
How private buyer and seller conversations work.
How does messaging work?＋
A signed-in buyer can start a private conversation from an approved listing. Only the two participants can see it, and it remains available in Messages.
Why can't I send a message?＋
Check that you are signed in, your email is verified, and the listing is still active and approved. A seller cannot start a chat on their own listing. If the problem continues, submit a report.
How do I block or report a user?＋
Do not reply to harmful messages. Keep the details and use the Suuq report form; the Suuq team can review the account and restrict it when necessary.
Safety
Short steps that help reduce marketplace risk.
How do I avoid scams?＋
Be cautious of unusually low prices, urgent payment demands, changing stories and outside links. Inspect the item in person and keep the conversation on Suuq.
Should I share a password or verification code?＋
No. Never share your password, email code, SMS code or authenticator code. Suuq will not ask for these details in a conversation.
Where should we exchange an item?＋
Choose a busy public place during daytime, tell someone where you are going and leave if anything feels unsafe.
How do I report suspicious activity?＋
Open Report a problem and describe what happened without including passwords or payment details. See the Safety centre for more guidance.
Need more help?
Email Suuq support. Never include a password or verification code.
support@livesuuq.com